Being a good listener is one trait each and every manager should have, why? A good leader listens more that they speak letting the facts get through before they make assumptions and decisions. Fairness in problems is a good idea, getting each and everybody their chance to talk to you alone and again to talk to the whole team. They are your best assets for without their work you might not have a job at all. Treat them as your most important asset for they make you who you are. Be impartial in disputes among co-workers and keep an open mind. This is why hiring people you know or relations is a taboo in business for as they say, blood is always thicker than water. Rank should have nothing to do with problems and over sights so treat everybody the same and use the situation to encourage improvement. The best managers listen and take their employees concerns seriously enough to make them feel important not only as a person but as part of the team.