If you’re a manager then you’ve been told at least once that you have to “motivate your people.” But how do you do that? Here’s what you can do to get the job done.

Change your mindset. Forget about “motivating” people. You can’t see motivation. Motivation is inside another person’s head and heart. You can’t touch it. You can’t measure it. And, therefore you can’t manage it.

Think about managing the things you can see and measure. Start concentrating on behavior and performance. The things people say and do are behavior. The results of their efforts are performance.

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